Frequently Asked Questions

Find answers about booking, pet care, payments, and what to expect when working with Barking Beau’s.

Request Pet Care

Getting Started & Booking

  • Complete our online Request Pet Care form and tell us about your pets, their routines, and the services you need. Barking Beau’s will review your request, confirm availability, and contact you about the next steps. New clients must complete a meet-and-greet before their first service.

  • Yes. We require a meet-and-greet before caring for any new pet. This gives us an opportunity to meet you and your pets, review their routines and care instructions, discuss home access, and make sure we’re a good fit. Additional meet-and-greets may be required if you add a new pet or your pet’s care needs change significantly.

  • If we agree that Barking Beau’s is the right fit, we’ll finalize your Time To Pet profile and send an itemized invoice for the requested services. You’ll have at least 24 hours to review the invoice and request any corrections. After payment is successfully processed, we’ll confirm your booking in writing.

  • Before services begin, complete your Time To Pet client and pet profiles with current care instructions, feeding details, medications, health and behavior information, veterinary contacts, emergency authorization, and home-access instructions. Please leave all necessary supplies in an easy-to-find location.

  • Pets must remain current on vaccinations required by applicable law, including rabies vaccination when required, unless a licensed veterinarian has documented an exemption. Clients must provide vaccination records or exemption documentation upon request and disclose illnesses, contagious conditions, parasites, recent disease exposure, and other health concerns before services begin.

  • We recommend requesting care as early as possible, especially for Overnight Care, Extended Care, weekends, holidays, and school breaks. Availability is limited, and reservations aren't confirmed until onboarding is complete, payment has been processed, and you've received written confirmation from Barking Beau's.

  • Holiday care is available on a limited basis and is subject to service availability, holiday pricing, and extended cancellation deadlines. We recommend requesting holiday care as early as possible.

  • After the meet-and-greet, we’ll send an itemized invoice showing your services, dates, prices, and applicable fees. The invoice due date will be no earlier than 24 hours after delivery, giving you time to review it and request corrections. Your reservation is not confirmed until payment is successfully processed and Barking Beau’s provides written confirmation.

  • Yes. Clients maintain a payment method on file and authorize Barking Beau’s to charge the full invoice balance on or after the due date shown on the invoice. You’ll receive advance notice of the scheduled charge. If you believe an invoice contains an error, notify us in writing before the scheduled charge so we can review it.

  • Barking Beau's proudly serves South Raleigh and select nearby neighborhoods, allowing us to provide reliable, personalized care with thoughtfully planned routes. Service availability is based on your location and current route capacity.

  • Yes. Barking Beau’s is fully insured and bonded, and our caregivers are trained in Pet First Aid and CPR.

Services & Care

  • Quick Relief Visits provide a focused 15-minute bathroom break, fresh water, and brief wellness check.

    Drop-In Visits allow more time for meals, medication, play, enrichment, and companionship.

    Dog Walking provides private neighborhood exercise tailored to your dog’s pace and routine.

    Overnight Care provides approximately 12 hours of evening, overnight, and morning care, plus one 30-minute daytime visit.

    Extended Care provides two or three hours of dedicated daytime companionship.

    Pet Taxi provides scheduled, non-emergency transportation to approved local appointments.

  • Extended Care provides two or three hours of dedicated daytime care for pets who need more support or companionship than a standard visit provides. The caregiver remains with your pet throughout the booked time. Care may include feeding, walks, medication when approved, play, enrichment, and companionship. Extended Care is not an overnight service.

  • Overnight Care provides approximately 12 hours of evening, overnight, and morning care in your pet’s home. Each stay also includes one 30-minute daytime visit. Additional daytime visits may be booked at the applicable rate. Overnight Care does not include uninterrupted supervision. Limited Constant Care may be available by request for pets who cannot safely be left alone.

  • Pet Taxi provides scheduled, non-emergency pickup and drop-off for approved local veterinary, grooming, daycare, and pet-care appointments. One-way and round-trip transportation are available. Appointment accompaniment may be booked for an additional charge.

  • We care for dogs, cats, puppies, senior pets, and many multi-pet households. Every care plan is tailored to each pet's routine, personality, age, mobility, and individual needs.

  • We can generally administer routine oral, topical, eye, and ear medications when you provide complete written instructions and the medication can be given safely during the scheduled service.

    Insulin, injections, controlled medications, seizure rescue medication, subcutaneous fluids, and other specialized care require advance approval. We do not provide veterinary care, and we may decline any procedure that cannot be performed safely.

  • Yes! After each visit you'll receive a detailed update through Time To Pet that may include photos, completed care tasks, potty updates (when applicable), meals, medications, and notes about your pet's behavior and well-being.

  • No. Every pet has different routines, personalities, and needs. Before services begin, we'll learn about your pet's schedule, exercise preferences, feeding routine, medications, favorite activities, and any special instructions so each visit feels familiar and consistent.

  • We treat every home with the same care and respect we'd expect for our own. Doors, gates, and windows are checked before leaving, alarm instructions are followed when provided, and home access information is securely managed through Time To Pet.

  • Cancellation fees depend on the service and how much notice is provided.

    Quick Relief Visits, Drop-In Visits, Dog Walking, Extended Care, and Pet Taxi

    • More than 24 hours before the scheduled service: No cancellation fee

    • Between 12 and 24 hours before the scheduled service: 50% of the scheduled service price

    • Less than 12 hours before the scheduled service: 100% of the scheduled service price

    Overnight Care

    • Seven or more calendar days before the first scheduled service: No cancellation fee

    • Three to six calendar days before the first scheduled service: 50% of the canceled booking

    • Less than three calendar days before the first scheduled service: 100% of the canceled booking

    Holidays and High-Demand Periods

    • Fourteen or more calendar days before the first scheduled service: No cancellation fee

    • Seven to thirteen calendar days before the first scheduled service: 50% of the canceled booking

    • Less than seven calendar days before the first scheduled service: 100% of the canceled booking

    Cancellation and scheduling requests must be submitted through the Time To Pet client portal or provided to Barking Beau’s in writing. Additional terms are included in the Client Service Agreement.

  • If we reasonably believe your pet needs prompt medical attention, we’ll attempt to contact you and your authorized emergency contact and follow the veterinary information and treatment authorization in your Time To Pet profile. When immediate care is necessary, we may transport your pet to the designated veterinarian or an appropriate emergency veterinary hospital and authorize treatment within the permissions you provided. Clients are responsible for veterinary, transportation, medication, and related emergency expenses.

  • We believe exceptional pet care starts with trust, consistency, and relationships. Rather than offering one-size-fits-all visits, we build care around each pet's individual routine, personality, and comfort level. Our goal is to provide reliable, compassionate care that gives pets confidence and gives their families complete peace of mind.

Still have questions?

Get in touch below, and we’ll be happy to help you determine the right care for your pet.