QUESTIONS, ANSWERED
Frequently Asked Questions
Find answers about booking, pet care, payments, and what to expect when working with Barking Beau’s.
Getting Started & Booking
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Complete our online Request Pet Care form and tell us about your pets, their routines, and the services you need. Barking Beau’s will review your request, confirm availability, and contact you about the next steps. New clients must complete a meet-and-greet before their first service.
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Yes. We require a meet-and-greet before caring for any new pet. This gives us an opportunity to meet you and your pets, review their routines and care instructions, discuss home access, and make sure we’re a good fit. Additional meet-and-greets may be required if you add a new pet or your pet’s care needs change significantly.
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Yes. Barking Beau’s is insured and bonded, and our caregivers are trained in Pet First Aid and CPR. These preparations support safer, more dependable pet care, but they do not replace treatment from a licensed veterinarian.
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If we agree that Barking Beau’s is the right fit, we’ll finalize your Time To Pet profile and send an itemized invoice for the requested services. You’ll have at least 24 hours to review the invoice and request any corrections. After payment is successfully processed, we’ll confirm your booking in writing.
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Before services begin, complete your Time To Pet client and pet profiles with current care instructions, feeding details, medications, health and behavior information, veterinary contacts, emergency authorization, and home-access instructions. Please leave all necessary supplies in an easy-to-find location.
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We recommend requesting care as early as possible, especially for house sitting, weekends, holidays, school breaks, and wedding pet attendant services. Availability is limited and reservations are not confirmed until onboarding is complete, payment has been processed, and you receive written confirmation from Barking Beau’s.
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Yes, holiday pet care may be available, including drop-in visits and house sitting. Holiday availability is limited, and high-demand dates may include additional fees and longer cancellation deadlines. Request holiday care as early as possible and review the applicable terms before confirming your reservation.
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Barking Beau’s Pet Care serves pet families in Raleigh, Garner, Cary, and surrounding communities in North Carolina. Availability and travel fees depend on your location and the service requested. Submit a care request with your address, and we’ll confirm whether your home is within our current service area.
Services & Care
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We provide personalized dog walking, drop-in pet visits, house sitting, pet transportation, and wedding pet attendant services. Care may include feeding, fresh water, potty breaks, litter box maintenance, walks, playtime, medication administration when approved, and basic home-care tasks. Visit our Services page for current offerings and starting prices.
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Yes. Our wedding pet attendant service helps couples safely include their pets in their celebration. Care may include transportation, ceremony support, walks, potty breaks, photos, outfit assistance, and post-wedding care. Packages are customized around your venue, schedule, and pet’s needs.
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Drop-in visits and dog walks are available in 15-, 30-, and 60-minute options. The confirmed visit length will appear in your booking details. Additional time may be recommended for multiple pets, medications, detailed routines, or pets requiring extra support.
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House sitting provides overnight pet care in your home, allowing your pets to remain in familiar surroundings while you’re away. We follow the feeding, medication, exercise, bedtime, and household routines confirmed for your booking. House sitting does not include continuous 24-hour supervision unless that service is specifically arranged and confirmed in writing.
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Yes. We care for dogs, cats, senior pets, and many multiple-pet households. Every care plan is shaped around the pets’ routines, personalities, mobility, medical needs, and comfort levels. We’ll discuss each pet during the meet-and-greet to determine whether we can safely meet the household’s needs and whether additional time or fees are required.
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We can generally administer routine oral, topical, eye, and ear medications when you provide complete written instructions and the medication can be given safely during the scheduled service. Insulin, injections, controlled medications, seizure rescue medication, subcutaneous fluids, and other specialized care require advance approval. We do not provide veterinary care, and we may decline any procedure that cannot be performed safely.
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Yes. We provide visit updates through the Time To Pet client portal so you know how your pet is doing. Updates may include completed care tasks, notes about your pet’s behavior or well-being, and photos when appropriate. If we notice a concern that requires prompt attention, we’ll contact you directly.
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Pet transportation includes safe pickup and drop-off, climate-controlled travel, gentle handling, and pickup and arrival updates. Transportation may be used for veterinary, grooming, daycare, and other approved appointments. Pets are secured using an appropriate carrier, crate, seat-belt restraint, or harness. Appointment accompaniment may be available by advance request for an additional fee.
Payments & Policies
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After the meet-and-greet, we’ll send an itemized invoice showing your services, dates, prices, and applicable fees. The invoice due date will be no earlier than 24 hours after delivery, giving you time to review it and request corrections. Your reservation is not confirmed until payment is successfully processed and Barking Beau’s provides written confirmation.
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Yes. Clients maintain a payment method on file and authorize Barking Beau’s to charge the full invoice balance on or after the due date shown on the invoice. You’ll receive advance notice of the scheduled charge. If you believe an invoice contains an error, notify us in writing before the scheduled charge so we can review it.
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Cancellation fees depend on the service and the amount of notice provided:
Dog walks, drop-in visits, and pet transportation: No fee with more than 24 hours’ notice; 50% with 12–24 hours’ notice; 100% with less than 12 hours’ notice.
House sitting and overnight care: No fee with at least seven calendar days’ notice; 50% with three to six days’ notice; 100% with less than three days’ notice.
Wedding pet attendant services: No fee with at least 14 calendar days’ notice; 50% with seven to 13 days’ notice; 100% with less than seven days’ notice.
Holidays and designated high-demand periods: No fee with at least 14 calendar days’ notice; 50% with seven to 13 days’ notice; 100% with less than seven days’ notice.
Schedule changes are subject to availability and may be treated as cancellations when requested within the applicable cancellation period. Please review the Client Service Agreement for complete terms.
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Pets must remain current on vaccinations required by applicable law, including rabies vaccination when required, unless a licensed veterinarian has documented an exemption. Clients must provide vaccination records or exemption documentation upon request and disclose illnesses, contagious conditions, parasites, recent disease exposure, and other health concerns before services begin.
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If we reasonably believe your pet needs prompt medical attention, we’ll attempt to contact you and your authorized emergency contact and follow the veterinary information and treatment authorization in your Time To Pet profile. When immediate care is necessary, we may transport your pet to the designated veterinarian or an appropriate emergency veterinary hospital and authorize treatment within the permissions you provided. Clients are responsible for veterinary, transportation, medication, and related emergency expenses.
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Yes. Recurring dog walks and drop-in visits may be available for clients who need consistent weekly care. Recurring schedules are subject to availability and are not guaranteed until confirmed by Barking Beau’s. Contact us with your preferred days, timing, and frequency so we can determine whether an ongoing schedule is available.